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Review our FAQs, support videos and user manual. If you still have questions, contact our customer success team here.
Frequently asked questions
What does the patientMpower app do?
The patientMpower app is a digital solution to enable patient remote monitoring and support patient self-management. It is fully configurable across a range of medical conditions, including respiratory disease, heart failure, kidney transplant and more. The platform enables people to track their disease at home using integrated monitors. This enabling healthcare professionals to make decisions on their patients' care without the need for hospital stays or visits, and empowers patients to better manage their condition.
How often should I record my symptoms and health data?
If you have been enrolled by your clinician you will be instructed how often to record your data. If you have not been enrolled by a healthcare professional then the app will automatically prompt you when to record your health data based on your condition type.
Can I record my health data more often than the app prompts me to?
You can record your data more frequently than the app prompts you, should you wish to do so. However please be aware that if a healthcare professional has enrolled you in the patientMpower programme extra readings recorded outside of regular clinical hours may not be viewed by the clinical team. If you feel unwell or have deteriorating symptoms you should contact your General Practitioner or attend your local emergency department.
How do I set up my Bluetooth connected device?
See support videos available here.
How do I record my health data and symptoms?
See support videos available here.
My Bluetooth device is not pairing.
- Review the pairing videos here.
- Remove the batteries from the device. Re-install the batteries and attempt to pair again.
- Ensure the device has not connected with any other phones or tablets in your home. If it has, unpair from the other device.
- Completely unpair the device from your phone if it is paired with the phone but not the app.
- Go to your phone settings and find the patientMpower app. Clear the app’s storage or cache and try to repair the device again.
I’m still having problems, who can I contact for technical support?
Email: support@patientmpower.com
Call:
- USA +1 617-207-6699
- Ireland: +353 1 903 8558
- UK: +44 20 3322 4121
Who is patientMpower?
patientMpower is a digital healthcare company providing technology solutions for people living with long term illnesses. patientMpower is passionate about empowering better outcomes by enabling patients to better manage their care and providing unique data insights for healthcare providers and researchers to improve treatments. Our headquarters are in Dublin, Ireland, and we have offices in the UK and the US.

Getting started with your patientMpower app
Download the user manual in your language here.
Support videos
The support videos are intended to guide through the process of activating and troubleshooting your device, as well as downloading and setting up the patientMpower app. All videos are available on our YouTube channel.
If you need further technical support please contact support@patientmpower.com.
Frequently asked questions
Who is patientMpower?
patientMpower is a digital healthcare company providing technology solutions for people living with long term illnesses. patientMpower is passionate about empowering better outcomes by enabling patients to better manage their care and providing unique data insights for healthcare providers and researchers to improve treatments. Our headquarters are in Dublin, Ireland, and we have offices in the UK and the US.
What does the patientMpower app do?
The patientMpower solution is suitable for patients across a range of therapy areas including lung conditions, such as Pulmonary Fibrosis (PF), lung transplant and cystic fibrosis, kidney dialysis and kidney transplant. Our mobile app enables people to track their disease using integrated monitors, allowing them to better manage their treatment. All information captured by patients is immediately available for healthcare staff to view in a secure, patient data portal. We also provide a solution for healthcare professionals to monitor patients with COVID-19.
Can anyone use the patientMpower apps?
Anyone can download the patientMpower app, or the patientMpower for CF app. They can be used with, or without, connected Bluetooth devices, to record health measurements along with tracking medications, appointments and more.
How can I use the patientMpower app with or without my doctor or healthcare provider?
Patients enrolled in patientMpower's remote monitoring programme will use the patientMpower app, together with their connected devices, to monitor their health data such as lung function, blood pressure, oxygen saturation and more. The data record will be shared immediately with you as a member of the patient's healthcare team via a secure data monitoring portal. This will enable you to track the patient’s progress while they are at home, make informed decisions about their ongoing care and be alerted to early signs of deterioration.
How do I select a patient for enrollment on the patientMpower platform?
Any patient with access to a smartphone or tablet can be enrolled in the home monitoring programme. To use the remote monitoring program at home the patient will also need access to a cellular network or wifi connection. The patientMpower app has been designed with ease of use in mind and we have active users across a wide range of ages and social groups. however the patient would also need to have some tech awareness.
Get in touch to learn more about how we can support your goals by emailing us at HCP@patientmpower.com or by booking a discovery call below.










